GE2022 TOTAL QUALITY MANAGEMENT(TQM) ANNA UNIVERSITY NOV/DEC 2011 QUESTION PAPER
3. What are the important habits of quality leader?
4. Name a few barriers to Team’s progress.
5. What are the benefits of Benchmarking?
6. Name some new management tools.
7. How can QFD be deployed?
8. What is the formula for measuring equipment effectiveness?
9. What are the general requirements of quality management system?
10. Draw the documentation pyramid.
11. (a) (i) Describe the six basic concepts of TQM. (8)
(ii) Explain the various dimensions of quality. (8)
(ii) Explain the barriers to TQM implementation and solution. (8)
12. (a) (i) Write about the system of recognition and reward followed in an organization. (12)
(ii) What are the suggestions to improve the appraisal system? (4)
13. (a) (i) Explain the relevance of 6-sigma concept in achieving quality output in a process. (12)
(ii) Give an example of a company practicing six-sigma concept. (4)
(ii) Explain the Benchmarking process. (10)
14. (a) Explain the seven step plan to establish the TPM in an organization in detail.
15. (a) (i) Explain the benefits of EMS. (8)
(ii) Discuss quality auditing in detail. (8)