Saturday, November 28, 2015

BA7052 Services Operations Management Syllabus Notes Question Papers 2 Marks with Answers Question Bank - MBA 3rd Semester

BA7052 Services Operations Management Syllabus Notes Question Papers 2 Marks with Answers Question Bank with answers Anna University BA7052 SOM Notes Syllabus 2 Marks with answers MBA 3rd Semester - Regulation 2013 & 2015 3rd Semester Syllabus Notes

Anna University BA7052 Services Operations Management Notes Syllabus 2 marks with answers Part A Question Bank with answers Key - MBA 3rd Semester

Anna University BA7052 Services Operations Management Syllabus Notes 2 marks with answer is provided below. BA7052 Notes Syllabus all 5 units notes are uploaded here. here BA7052 SOM Syllabus notes download link is provided and students can download the BA7052 Syllabus and Lecture Notes and can make use of it.
Anna University Regulation 2013 Notes Syllabus Question Papers Question Banks -Rejinpaul

Click below link to download Services Operations Management Study Materials .

BA7052 SERVICES OPERATIONS MANAGEMENT SYLLABUS REGULATION 2013

UNIT I INTRODUCTION
Services – Importance, role in economy, service sector – growth; Nature of services -Service classification , Service Package, distinctive characteristics , open-systems view; Service Strategy – Strategic service vision, competitive environment, generic strategies, winning customers; Role of information technology; stages in service firm competitiveness; Internet strategies - Environmental strategies.

UNIT II SERVICE DESIGN
New Service Development – Design elements – Service Blue-printing - process structure – generic approaches –Value to customer; Retail design strategies – store size – Network configuration ; Managing Service Experience –experience economy, key dimensions ; Vehicle Routing and Scheduling

UNIT III SERVICE QUALITY
Service Quality- Dimensions, Service Quality Gap Model; Measuring Service Quality –SERVQUAL - Walk-through Audit; Quality service by design - Service Recovery - Service Guarantees; Service Encounter – triad, creating service orientation, service profit chain; Front-office Back-office Interface – service decoupling.

UNIT IV SERVICE FACILITY
Servicescapes – behaviour - environmental dimensions – framework; Facility design – nature, objectives, process analysis – process flow diagram, process steps, simulation; Service facility layout; Service Facility Location – considerations, facility location techniques – metropolitan metric, Euclidean, centre of gravity, retail outlet location , location set covering problem

UNIT V MANAGING CAPACITY AND DEMAND
Managing Demand – strategies; Managing capacity – basic strategies, supply management tactics, operations planning and control; Yield management; Inventory Management in Services– Retail Discounting Model, Newsvendor Model; Managing Waiting Lines –Queuing systems, psychology of waiting; Managing for growth- expansion strategies, franchising , globalization.

Click below link to download the Notes and 2 marks with answers Question Bank

BA7052 Notes - Click here (Coming soon)
BA7052 Notes - Click here (Coming soon)

BA7052 2 marks with answers - Coming soon

BA7052 Question Bank - Coming soon

BA7052 Question Papers ( Previous year) - Click here  

If you have any problem in downloading the above material , you can comment below. 

Check also :

Anna University UG Regulation 2013 Syllabus - Click here

Anna University PG Regulation 2013 Syllabus - Click here


search by students 

BA7052 Services Operations Management Anna university 3rd semester Regulation 2013 notes
Anna University Regulation 2013 3rd Semester Notes
Regulation 2013 3rd Semester Notes Anna University
BA7052 Services Operations Management Syllabus Notes MBA 3rd Semester
BA7052 Services Operations Management Notes Syllabus Question Papers Question Bank 2 marks with answers
Anna University BA7052 Notes Syllabus Question Papers Question Bank 2 marks with answers
BA7052 Services Operations Management Lecture Notes Subject Notes Anna University
Anna University MBA 3rd Semester notes
Anna University chennai madurai,coimbatore MBA 3rd semester notes
Anna University 3rd Semester notes Regulation 2013
Anna University 3rd Semester notes Regulation 2015
Anna University BA7052 SOM MBA 3rd  Semester Notes
Anna University 3rd Semester Notes Regulation 2013
Anna University MBA 3rd Semester Notes Syllabus Question Bank Question Papers
Anna University 3rd semester Lecture Notes Syllabus Question Bank Regulation 2013
Anna University 3rd semester Lecture Notes Syllabus Question Bank Regulation 2015 MBA

BA7051 Logistics and Supply Chain Management Syllabus Notes Question Papers 2 Marks with Answers Question Bank - MBA 3rd Semester

BA7051 Logistics and Supply Chain Management Syllabus Notes Question Papers 2 Marks with Answers Question Bank with answers Anna University BA7051 LSCM Notes Syllabus 2 Marks with answers MBA 3rd Semester - Regulation 2013 & 2015 3rd Semester Syllabus Notes

Anna University BA7051 Logistics and Supply Chain Management Notes Syllabus 2 marks with answers Part A Question Bank with answers Key - MBA 3rd Semester

Anna University BA7051 Logistics and Supply Chain Management Syllabus Notes 2 marks with answer is provided below. BA7051 Notes Syllabus all 5 units notes are uploaded here. here BA7051 LSCM Syllabus notes download link is provided and students can download the BA7051 Syllabus and Lecture Notes and can make use of it.
Anna University Regulation 2013 Notes Syllabus Question Papers Question Banks -Rejinpaul

Click below link to download Logistics and Supply Chain Management Study Materials .

BA7051 LOGISTICS AND SUPPLY CHAIN MANAGEMENT SYLLABUS REGULATION 2013

UNIT I INTRODUCTION
Business logistics and supply chain – importance, objectives and drivers. Strategy – planning, selecting proper channel, performance measurement. Outsourcing- Make vs buy approach – sourcing strategy.

UNIT II MANAGING FLOWS
Planning Networks – Decision making under risk – Decision trees – Decision making under uncertainty. Distribution Network Design – Role - Factors Influencing Options, Value Addition. Supply Chain Network optimization models. Logistics information system - Role of IT – Framework for IT adoption.

UNIT III INVENTORY AND WAREHOUSING
Inventory–objectives, bullwhip effect, control - Probabilistic inventory models, Risk pooling, Vendor managed inventory, Multi-echelon inventory. Warehousing Functions – Types – Site Selection – Decision Model – Layout Design – Costing – Virtual Warehouse.

UNIT IV TRANSPORTATION AND PACKAGING
Transportation – Drivers, Modes, Measures - Strategies for Transportation, 3PL and 4PL, Vehicle Routing and Scheduling. Packaging- Design considerations, Material and Cost. Packaging as Unitisation. Consumer and Industrial Packaging.

UNIT V ORGANISATION AND CONTROL
Organisation Structure – need and development. Organizational – Choices, Orientation and positioning. Interfunctional and interorganisational management – alliances and partnerships. Control – Process framework, system details, information, measurement and interpretation.

Click below link to download the Notes and 2 marks with answers Question Bank

BA7051 Notes - Click here (Coming soon)
BA7051 Notes - Click here (notes 2)
BA7051 Prescribed/Reference Book download - Click here

BA7051 2 marks with answers - Coming soon

BA7051 Question Bank - Coming soon

BA7051 Question Papers ( Previous year) - Click here  

If you have any problem in downloading the above material , you can comment below. 

Check also :

Anna University UG Regulation 2013 Syllabus - Click here

Anna University PG Regulation 2013 Syllabus - Click here


search by students 

BA7051 Logistics and Supply Chain Management Anna university 3rd semester Regulation 2013 notes
Anna University Regulation 2013 3rd Semester Notes
Regulation 2013 3rd Semester Notes Anna University
BA7051 Logistics and Supply Chain Management Syllabus Notes MBA 3rd Semester
BA7051 Logistics and Supply Chain Management Notes Syllabus Question Papers Question Bank 2 marks with answers
Anna University BA7051 Notes Syllabus Question Papers Question Bank 2 marks with answers
BA7051 Logistics and Supply Chain Management Lecture Notes Subject Notes Anna University
Anna University MBA 3rd Semester notes
Anna University chennai madurai,coimbatore MBA 3rd semester notes
Anna University 3rd Semester notes Regulation 2013
Anna University 3rd Semester notes Regulation 2015
Anna University BA7051 LSCM MBA 3rd  Semester Notes
Anna University 3rd Semester Notes Regulation 2013
Anna University MBA 3rd Semester Notes Syllabus Question Bank Question Papers
Anna University 3rd semester Lecture Notes Syllabus Question Bank Regulation 2013
Anna University 3rd semester Lecture Notes Syllabus Question Bank Regulation 2015 MBA