UNIT I INTRODUCTION
Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product and service quality - Basic concepts of TQM - TQM Framework - Contributions of Deming, Juran and Crosby - Barriers to TQM - Quality statements - Customer focus - Customer orientation, Customer satisfaction, Customer complaints, Customer retention - Costs of quality.
UNIT II TQM PRINCIPLES
Leadership - Strategic quality planning, Quality Councils - Employee involvement - Motivation, Empowerment, Team and Teamwork, Quality circles Recognition and Reward, Performance appraisal - Continuous process improvement - PDCA cycle, 5S, Kaizen - Supplier partnership - Partnering, Supplier selection, Supplier Rating.
UNIT III TQM TOOLS AND TECHNIQUES I
The seven traditional tools of quality - New management tools - Six sigma: Concepts, Methodology, applications to manufacturing, service sector including IT - Bench marking - Reason to bench mark, Bench marking process - FMEA - Stages, Types.
UNIT IV TQM TOOLS AND TECHNIQUES II
Control Charts - Process Capability - Concepts of Six Sigma - Quality Function Development (QFD) - Taguchi quality loss function - TPM - Concepts, improvement needs - Performance measures.
UNIT V QUALITY SYSTEMS
Need for ISO 9000 - ISO 9001-2008 Quality System - Elements, Documentation, Quality Auditing - QS 9000 - ISO 14000 - Concepts, Requirements and Benefits - TQM Implementation in manufacturing and service sectors.
GE6757 TQM Notes - Click here (Notes 2)
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GE6757 TQM 2 marks with answers(LINK2) - Click here
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GE6757 TQM Question Bank(LINK2) - Click here
Anna University Regulation 2013 Syllabus - Click here
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Anna University GE6757 EEE CSE ECE IT EIE ICE Mechanical Automobile Aeronautical Biomedical Biotechnology Notes Syllabus Question Papers 2 marks with answers Part B Problems Regulation 2013